Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Keenpix cloud service operated by Keenpix ("Keenpix", "we", "us"). By creating an account or using the service you agree to these Terms. If you are using Keenpix on behalf of an organization, you represent that you are authorized to bind that organization.

1. The service

Keenpix is a hosted image-optimization proxy and CDN. You point Keenpix at images you are authorized to use, and we transform and deliver them. Keenpix does not host your source images; it fetches them from origins you configure and control. The open-source engine is separately available for self-hosting under its own license (see the License).

2. Accounts and workspaces

You are responsible for your account credentials and for all activity in your workspace. You must provide accurate information and keep your email address current. You must be at least 16 years old to use Keenpix.

3. Acceptable use

You agree not to use Keenpix to:

• proxy or deliver content you do not own or have permission to use, or that infringes intellectual-property rights;
• deliver unlawful, infringing, or abusive content, including CSAM, which results in immediate termination and reporting;
• attempt to breach isolation between workspaces, probe the service for vulnerabilities without authorization, or circumvent usage limits; or
• use the service in a way that overloads or impairs it for other customers.

4. Plans, billing, and usage

Paid plans are billed through our merchant of record, Polar, which handles payment processing, invoicing, and applicable taxes. Each plan includes a monthly bandwidth allotment; delivery above that allotment is billed at the published per-GB overage rate for your plan. Transforms are unlimited. Subscriptions renew automatically until cancelled; you can cancel at any time from your billing portal and retain access through the end of the paid period. Fees are non-refundable except where required by law.

5. Your content and origins

You retain all rights to your images. You grant Keenpix a limited license to fetch, transform, cache, and deliver them solely to provide the service. You are responsible for the origins you allowlist and for the legality of the content served through your projects.

6. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may modify or discontinue features with reasonable notice. Material changes to these Terms will be posted here with an updated date.

7. Termination

You may stop using Keenpix at any time. We may suspend or terminate access for violation of these Terms or non-payment. Because the engine is open source, you can migrate to a self-hosted deployment and keep your transform URLs.

8. Disclaimers and liability

The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Keenpix's aggregate liability for any claim arising from the service is limited to the amounts you paid in the three months preceding the claim. We are not liable for indirect or consequential damages.

9. Contact

Questions about these Terms? Email [email protected].